Upwise LLC – Terms of Service

Last updated: October 28, 2025

Welcome to Upwise, operated by Upwise LLC, a California limited liability company (“Upwise,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your use of our websites — including www.climbupwise.com — and our web application (“App”), as well as any coaching, assessments, or related services we provide (collectively, the “Services”).

By creating an account, purchasing a subscription, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy and Waiver and Release of Liability.

If you do not agree, please do not use our Services.

1. Eligibility and Accounts

• You must be at least 18 years old to create an account.
  Users under 18 may participate only with written parental or guardian consent.

• You agree that all information you provide is accurate and kept up-to-date.

• You’re responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

• You may request deletion of your account and associated data at any time by emailing support@climbupwise.com.

2. Nature of Services

Upwise provides remote coaching, training plans, and educational guidance for climbing and fitness.
We are not medical professionals, and our coaching does not constitute medical advice, diagnosis, or treatment.
Always consult a qualified health-care provider before beginning any new exercise program or following training recommendations.

By participating, you acknowledge and agree to our Waiver and Release of Liability, which is incorporated into these Terms by reference.

3. Subscriptions and Payments

• Subscriptions are billed through Squarespace Payments (powered by Stripe).

• Charges occur automatically on a recurring basis until you cancel.

• You may cancel anytime through your account or by contacting support@climbupwise.com.

• Refunds: If you cancel mid-month, you may receive a refund of up to half of your most-recent monthly charge, pro-rated to the number of days remaining in the current billing period.
  Example: Cancel on day 10 of a 30-day month → 50% refund; cancel on day 20 → refund for 10 days.

• We encourage, but do not enforce, a three-month minimum commitment to give your training plan time to show results.

• Upon cancellation, you’ll retain limited access to your account history but will no longer receive new workouts or active coaching updates.

4. Data and Privacy

Your privacy matters. We collect and process personal information as described in our Privacy Policy.

Data collected may include:

• Basic profile details (name, pronouns, age, experience level)

• Physical and climbing-related information (height, weight, injury history, goals, preferences)

• Training logs, performance data, and assessment results (sets, reps, RPE, grades, timestamps)

• Account and authentication data (email, hashed password, role, activity timestamps)

All data is stored securely and used solely to deliver and improve your coaching experience. You may request deletion of your data at any time by contacting support@climbupwise.com.

Upwise uses Squarespace, Stripe, and other service providers, each subject to their own privacy policies.

Please review:

• Squarespace Privacy Policy

• Stripe Privacy Policy

5. Health and Safety

Participation in physical training involves inherent risks.

By using our Services, you acknowledge that you assume full responsibility for your own safety and that Upwise cannot be held liable for injury, illness, or damages arising from participation.

If you experience pain, dizziness, or any health concern, stop immediately and consult a medical professional.

Report any injury or limitation to your coach as soon as possible. Upwise may suspend or modify your training if continued participation appears unsafe.

6. Intellectual Property

All content provided through Upwise — including text, graphics, logos, training materials, templates, software, and data structures — is the property of Upwise LLC or its licensors and is protected by U.S. and international copyright and trademark laws.

You’re granted a limited, non-exclusive, non-transferable license to access and use the Services for your personal training purposes.
You may not copy, distribute, modify, or resell any portion of our Services without written consent.

7. User Conduct

You agree not to:

• Share, sell, or sublicense your account access.

• Upload malicious code or interfere with the operation of our site or app.

• Misrepresent your health, age, or capabilities in a way that could compromise safety.

• Use the Services for any unlawful, abusive, or commercial purposes beyond personal coaching.

Violation of these rules may result in suspension or termination of your account.

8. Right to Refuse Service

Upwise reserves the right to refuse, suspend, or refund service at its sole discretion if:

• Participation poses a health or safety risk, or

• A user violates these Terms or acts abusively toward Upwise staff.

Refunds under such circumstances will follow the policy outlined in Section 3.

9. No Guarantees

Upwise makes no guarantees regarding specific performance outcomes, climbing grades, or fitness results. Progress depends on individual effort, consistency, and personal circumstances.

10. Disclaimers and Limitation of Liability

To the maximum extent permitted by law:

• The Services are provided “as is” and “as available.”

• Upwise disclaims all warranties, express or implied, including fitness for a particular purpose.

• Upwise and its members, coaches, and contractors shall not be liable for indirect, incidental, or consequential damages, or for any injury or loss arising from participation, data use, or service access.

Some jurisdictions do not allow certain exclusions, so portions of this section may not apply to you.

11. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute arising out of or related to these Terms or the Services shall be resolved by binding arbitration in Marin County, California, under the rules of the American Arbitration Association.

Each party bears its own costs and attorney fees, unless otherwise required by law.

Either party may bring a qualifying claim in small-claims court instead of arbitration.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we’ll post the revised version on our website and update the “last updated” date above. Continued use of our Services after changes are posted means you accept the updated Terms.

13. Contact Us

For any questions about these Terms, please contact:
Upwise LLC
Email: support@climbupwise.com
Address: 2108 N ST, STE N, Sacramento, CA 95816

Acknowledgment

By using the Services, you acknowledge that you have read, understood, and agreed to these Terms, including the Waiver and Release of Liability incorporated herein.